Freight and parcel shipping can be unpredictable. Packages get misrouted, mishandled, and occasionally lost entirely. When you're waiting on parts to finish a build, the last thing you want is to deal with a lengthy carrier dispute on your own.

Shipping Protection removes that headache entirely by letting us handle the resolution process on your behalf, getting you a replacement or refund as quickly as possible.

What's Covered:

• Packages lost in transit before delivery is confirmed
• Items that arrive visibly damaged due to mishandling during shipping
• Orders that go missing due to carrier error or misrouting
• Partial losses where only a portion of your order arrives

What's Not Covered:

• Theft of a package after it has been successfully delivered by the carrier, and a verified delivery photo or signature has been captured at your address

How It Works:

Simply add Shipping Protection to your cart before checking out. If your order arrives damaged or doesn't show up at all, contact our team as soon as possible, and we'll open a claim on your behalf.

Important Notice Regarding Package Theft: 

Shipping Protection covers losses and damage that occur while your package is in the carrier's custody. Once the carrier has marked your order as delivered and captured a verified photo or signature at your delivery address, the shipment is considered successfully completed and is no longer covered under this protection. If you live in an area prone to package theft, consider using a secure delivery location or retrieving your package promptly after receiving a delivery notification.

To file a claim or report an issue with your shipment, contact us at: [email protected] or (941) 239-6440